Деловой английский язык: Тренинг

1. Socializing.

• greeting visitors
• introducing yourself
• introducing someone else
• describing people
• keeping the conversation going
• talking about your company
• talking about common interests

2. Making appointments and arrangements.

• fixing the time
• changing the time
• compromising
• changing appointments (bringing forward and putting off)
• canceling appointments

3. Telephoning for different purposes.

• answering the phone
• making contact
• identifying yourself
• stating your purpose
• responding
• closing

4. Complaining.

• making the complaint
• explaining the problem
• insisting
• threatening
• dealing with complaints (showing understanding, getting the facts, making excuses, promising action)

5. Presentations.

• structuring the presentation
• opening, introducing yourself
• introducing the topic
• giving a plan of your talk
• giving information
• changing the topic
• referring to visuals
• concluding
• Question-session
• closing a presentation

6. Negotiations.

• negotiating styles
• negotiating techniques
• starting
• exploring positions
• making offers
• making concessions
• checking understanding
• accepting/refusing an offer
• playing for time
• closing the deal

Note: All our corporate training programs are customized to the clients requirements.

! Данное обучение можно заказать в корпоративном, индивидуальном формате, в форме онлайн-трансляции.

В стоимость входит:

• обучение по заявленной программе;
• раздаточные материалы;
• кофе-брейки.

По окончании обучения по программе выдается сертификат.